Vol. 1 No. 4 (2021): Operations Management and Information System Studies

Articles

• The influence of electronic service quality on customer loyalty with trust as mediating variable on e-banking user

  Muhammad Alif Dio Ramadhan, Vidyarini Dwita

  201-213

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• The influence of e-commerce trust and e-commerce satisfaction to customer loyalty on Sociolla application users

  Jesicha Chanhwa, Rahmiati

  214-222

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• The influence of security, ease of use, and privacy concern on repurchase intention with e-satisfaction as a mediation on e-commerce

  Yunia Tessa Lolika

  223-239

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• The influence of perceived ease of use, perceived usefulness, and perceived risk on intention to use Gopay on Gojek application users

  Vellya Shafira, Yasri Yasri

  240-249

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• The influence of total quality management on organizational performance mediated by competitive advantage in SMEs

  Yusabri, Firman Firman

  250-261

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• The influence of celebrity endorsement, word of mouth, and quality of information on the decision to use facial skincare service

  Yuli Asbar, Sapna Biby, Maryudi, Duwi Permata

  262-269

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