Operations Management and Information System Studies

Blockchain adoption perspective in future food supply chain: A systematic literature review

Kuncorosidi — 2023-11-30

When companies want to operate smoothly, grow the business, satisfy consumers, and generate sales, it means operational management is working well. One of the dominant components in operational management is supply chain management, which is currently focused on various technological adoptions offered in the digitalization era (blockchain, IoT, and RFID) on supply chain management, and various better impacts on supply chain performance. This study has limited research on the food sector, along with growing quality and healthy food sector awareness. This study uses a systematic literature review (meta-analysis) with a blockchain adoption perspective on future food supply chain topics. This study aims to determine research themes, publication rankings, research methodology, and Country of research. Also, to determine this technological adoption, and to find out the lack of sector on research themes for future research. The source of data in this study came from scientific journal articles from meta-data on Google Scholar, the results were found in the 277 articles which were processed on selection to be 51 articles with various research topics such as best practical method, engagement process, and quality assurance.

Service quality, customer satisfaction, and perceived performance of e-commerce

Algi Fahri — 2023-11-30

The study was intended to analyze service quality on customer satisfaction at e-commerce Lazada. The research population consists only of customers using e-commerce Lazada. The research sample is Lazada’s customers in Padang who use Lazada application at least once for online shopping. The number of the samples is 206 respondents. Data collection was done through Google Form surveys and analyzed using SmartPLS4.0 software. The results of this study are: (1) the quality of service has significant and positive effects on perceived performance, (2) perceived performance has significant and positive effects on customer satisfaction, (3) the quality of service has a significant and positive effect on customer satisfaction, (4) quality services affect significant and positive customer satisfaction that is mediated by performance perception.

The relationship between entrepreneurial orientation, environmental factors, and manufacturing capability using House of Quality

Zulmahendra — 2023-11-30

The purpose of this research is to assess the alignment between environmental factors, manufacturing capabilities, and entrepreneurial orientation in manufacturing SMEs by applying two House of Quality (HOQ) methods. This study used 200 manufacturing SMEs as samples taken in Padang City. The data collection method in this study is a questionnaire. Based on data measurement using HOQ, the innovative dimension has the largest relative weight with a value of 0.236. This indicates that manufacturing SMEs need to prioritize the innovative dimension of entrepreneurial orientation to be able to increase the value of their manufacturing capabilities, which is a strategy for dealing with uncertain environmental conditions.

The effect of social influence, perceived security, and perceived risk on behavioral intention toward electronic payments

Aldo Desyuari — 2023-11-30

This study aims to analyze how social influence, perceived security, and perceived COVID-19 risk variables have an impact on behavioral intention in the electronic payment new normal era in Padang City. This research is quantitative research with a population of electronic payment users during the new normal era in Padang City. This study involved 100 samples drawn using the purposive sampling method with the criteria of the Padang City Community and using an electronic payment system. The results of this study indicate that Perceived COVID-19 risks have a positive and significant effect on behavioral intention in the new normal era in Padang City. Perceived security has a positive and significant effect on Behavioral Intention in the New Normal Era in Padang City. Social influence has a positive and significant effect on behavioral intention in the new normal era in Padang City. This research recommends that the company increase user convenience, convince consumers that by using electronic payment instruments consumers will avoid the possible impacts of Covid 19 and other virus risks, and create trust for consumers so that they can influence other consumers. Companies can try to do this by increasing security and protecting consumers as discussed in the previous variables.

E-service quality, e-word of mouth, customer trust, and repurchase intention

Nadia Fadilla — 2023-11-30

The aim of this research is to analyze the effect of e-service quality and e-word of mouth on repurchase intentions which are mediated by customer trust in the Shopee application. The population in this research that has been determined is Shopee customers who have the Shopee application and have made purchases on the Shopee application. The number of samples in this research was 200 respondents. Data collection uses questionnaires and is managed with SmartPLS software. The results of this research show that: (1) e-service quality has a significant effect on Shopee customers' repurchase intentions;(2) e-word of mouth has a significant effect on Shopee customers' repurchase intentions;(3) e-service quality has a significant effect on Shopee customer trust;(4) e-word of mouth has a significant effect on shopee customer trust;(5) customer trust has a significant effect on Shopee customers repurchase intentions;(6) e-service quality through the mediating variable customer trust has a significant effect on the customer repurchase intention variable;(7) e-word of mouth through the mediating variable customer trust has a significant effect on customer repurchase intentions.

Perceived social media marketing and customer-based brand equity

Muhammad Ihsanul Amal — 2023-11-30

This study aims to analyze the influence of customer engagement on repurchase intentions with customer equity as mediation for Shopee users. This type of research is quantitative. The population of this study were all Shopee users in Padang City with a total sample of 160 respondents. This research was analyzed using Structural Equation Modeling (SEM) with SmartPLS 4.0 Software. The results of this study indicate that: (1) Customer engagement has a positive and significant effect on repurchase intention, (2) Customer engagement has a positive and significant effect on customer equity, (3) Customer equity has a positive and significant effect on repurchase intention, (4) Customer engagement has a positive and significant effect on repurchase intention through customer equity as a mediating variable.